German Speaking Customer Service Advisor
Location: Leicester – fully office-based
Salary: Up to £25,100 depending on experience
Office Pattern: Monday to Friday, 8.30am – 4.30pm
We are recruiting for a German Speaking Customer Service Advisor, for a leading brand based in Leicester.
This is a friendly, supportive environment, with a pleasant and manageable workload.
You’ll be helping customers in German via phone and email, offering a warm, human experience to callers, many of whom prefer to speak to someone directly rather than order online.
The German customer service team is well-established, and the role offers training, stability and a genuine chance to build confidence in a low-pressure but high-quality setting.
About The Role
- Handling inbound customer calls in German – Non pressured, nice environment – not a call centre
- Maximum number of inbound calls is typically 40 per day
- Providing a helpful, personal service to mainly older German speaking customers who prefer to speak by phone
- Responding to return and refund queries, payment issues and general enquiries
- Assisting customers via email and social media, after initial phone training period which is more phone based
- Learning about the product range and helping customers choose the right items – from look to fabrics and more
- Using internal systems to track orders and resolve issues
The Ideal Candidate
- Fluent German speaker preferred, though open to people who want to get fluent again
- Must be as a minimum, good at speaking on the phone in German
- Confident communicator, able to speak naturally and warmly by phone
- Some customer service experience preferred but not essential
- Comfortable with a routine, call-based role
- Friendly, down-to-earth personality – quiet and confident applicants equally welcome
- Based within a 30-minute commute of Leicester
- Happy to be office-based Monday to Friday
What’s Great About The Role
- Lovely customers, lovely role, lovely environment
- Manageable workload, and not pressurised
- Easy systems to learn
- Chance to work with the luxury clothes sector
- Very nice manager
- Supportive, welcoming team and hands-on training
- Buddy system to help new starters ease in
- 32 days holiday including bank holidays
- Free parking on site, cycle to work scheme and pension
- Rare opportunity to use your German daily in a stable, people-first role
- The company welcome language graduates