German Speaking Customer Service Administrator
Location: Wigan, Hybrid 3 days on-site, 2 remote
Salary: £28,800
Hours: Normal office hours Monday to Friday
Video: https://app.hint.video/2GbOQO
We are recruiting for a leading global manufacturing company based in Wigan. They export their products internationally and are known for their warm, supportive culture and team who have been with the business a long time.
As well as having a great mental health first culture, the business operates in a highly respected field, and they are top of their industry.
We recently visited the company in person, and saw their environment is equally a beautiful place to work, with a lovely calm environment and spacious setting.
About the Role
This is a customer service administrator role supporting their German-speaking business customers. You’ll act both as a relationship manager and administrator, handling incoming orders and ensuring a smooth customer journey.
Key Responsibilities
- Processing incoming orders which are all from German business customers
- Acting like a relationship manager in dealing with those orders
- Managing orders that might take several different steps, such as:
- Checking if the product is in stock
- Liaising with the customer
- Listening to the requirements and going back to the customer or internal team
- Entering the order on the system (full training provided)
Key person needed
- Fluent German speaker
- Really good at dealing with customers while also able to work accurately and process multiple things at once
- Able to dealing with manufacturing-related problems
- Such as what could possibly go wrong in the process—and really being able to solve those problems for customers
What is great about the role
- Beautiful office environment
- Supportive leadership, including managers
- One is a language graduate who has been with the business years
- Excellent training and development
- Mental health first culture that genuinely cares for its people
- Industry-leading company with global reach and exciting challenges