German Speaking Customer Service Professional
We are recruiting a German speaking customer service role to support a leading brand in the world of ecommerce
The role will involve support for all aspects of customer service, from customers wanting to decide which products to purchase, to solving queries post sale, such as delivery issues.
The main tasks in the role
- Answering queries about products from German customers
- Such as which to purchase, which is right for them
- The other 40% will be around resolving queries after a customer has purchased
- Such as any queries around deliveries, or products needing to be returned
What is great about the opportunity?
- Chance to make a real difference in the German market
- So you will be listening to customers and helping to adapt the processes
- All ideas are hard – it’s genuinely a chance to have real impact
- Travel to Germany when required
- Good big company benefits including private health insurance
- Really great vibe in the office
- Amazing product sector that attracts many people
- The list given to us was really fantastic and extensive
The ideal candidate
- A good customer service background
- Interested in ecommerce
- Able to connect with the customer and have empathy
- Fluent German speaking
- Reliable
- Happy to contribute ideas and comfortable adapting processes
- Able to work in the Stockport office 5 days per week during probation
- Move to hybrid after 3- 6 months depending on speed of picking up the role